thafsi

Oversaw the full development lifecycle by leading key Agile ceremonies, including release planning, sprint planning, backlog refinement, retrospectives, and daily scrums. Acted as the Product SME, facilitating requirements gathering and driving discussions on change management to meet business objectives with various stakeholders. Ensured seamless delivery by conducting thorough QA processes, including user acceptance testing (UAT), and delivering engaging demos for business stakeholders. Increased user satisfaction by addressing critical issues through effective troubleshooting, incident management, and implementing database changes for the banks intraday liquidity management platform. Adhered to bank policy requirements by developing SQL scripts to extract and analyse management information (MI). Resolved conflicts and enhanced operational resilience by performing a gap analysis of the operating model and reassigning roles and responsibilities.

Kept the business running throughout the COVID epidemic as the only member of staff. Simplified customer experience through restructuring and designing wireframes of company website. Increased number of monthly leads by 150% through SEO optimisation and built company's presence through cold calling and partnering with local dealerships. Retained 90% of customers through organisation and execution of a seamless shift of car storage locations and offering delivery services. Led sales and customer service from initial enquires, through to contractual agreements via phone, email, and face to face meetings. Used aptitude to make decisions and provide optimal recommendations considering cost, impact, and usability. Grew company presence and brand via excellent, personalised customer service and offering a direct line of communication to deliver swift customer service.