theflorglyph
Web3 Market & Community Support Specialist/Chat Manager / Client Chat Manager
Crypto-native specialist with practical experience in Web3 since 2021, focused on client support, community building, digital communications, and user growth in crypto projects and digital platforms.
I work at the intersection of client support, community management, account operations, and content, combining structured communication, user psychology, and business logic.
My background includes chat-based client support, one-on-one communication, retention, monetization models, content management, and community development in digital and subscription-based platforms.
I have strong experience in:
- building and managing user communication systems,
- working with paid and premium audiences,
- supporting users in complex digital environments,
- developing long-term client relationships,
- handling sensitive dialogues and de-escalation,
- working in high-load chat environments with KPI-driven performance.
Over 1 year and 3 months in chat-based client roles, I generated $5,000+ in direct revenue contribution, with a peak monthly result of $600, while maintaining high retention and building a base of long-term users.
In Web3, I have hands-on experience with: - crypto markets and user behavior,
- on-chain ecosystems,
- memecoin markets (2+ years of practical experience),
- understanding token structure and liquidity mechanics,
- identifying bundles and wallet patterns,
- using blockchain explorers (Solscan and others) for on-chain analysis,
- community moderation,
- wallet and platform support,
- crypto-native communication,
- content and information management,
- Telegram/Discord communities,
- Web3 onboarding and user support flows.
I work calmly under pressure, respond fast, follow rules and policies strictly, and focus on being useful to the product — not just executing tasks.
When I understand project goals, I always aim to contribute value, improve processes, and strengthen user experience.
Looking for
A stable Web3 team where I can contribute in roles related to:
Community, Client Support, Account Management, Content, Trust & Safety, Growth, or User Operations.
Interested in long-term collaboration and project development, not short-term tasks.
Short Bio (for platform cards / previews / DMs)
Web3 specialist since 2021.
Experience in client support, community management, chat operations, and content.
$5k+ revenue contribution in chat-based roles, peak month $600.
Crypto-native with 2+ years of memecoin and on-chain analysis experience.
Calm, reliable, fast responder.
Looking for a stable Web3 team and long-term collaboration.
Ultra-short Bio
Web3 specialist | Community • Support • Accounts • Content
Crypto-native since 2021 | Memecoin & on-chain experience
Looking for a stable Web3 team
Experience: 3 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🌏 Remote
Residency: 🌏 Remote
Experience
Account Manager / Client Success Manager (Chat-based)
Digital Services Agency (Subscription Platform) 2024 - 2025
About the project: A subscription-based platform with a paid audience and VIP clients; a digital ecosystem combining internet marketing, social networks, affiliate programs, personal recommendations, customer support, and content monetization. The project operated as a consulting-oriented digital service company focused on long-term client relationships. Role description: Provided client support in chat format using amoCRM, Google Docs, Google Sheets, Excel, and internal CRM systems. Managed business communication with clients and partners, delivered support and technical assistance, handled inquiries, and assessed client needs. Worked with large volumes of information, internal communications, business ethics, and document management. Participated in digital marketing, promotion, recommendations, and client base development. Conducted consultations, presentations, objection handling, and client сопровождение in a B2B context. Ensured high service quality, strong customer experience, analytical decision-making, and relationship development. Achievements: - Revenue growth from $150 in the first month to stable $300–500/month, peak — $600/month - Total contribution over 1 year and 3 months — more than $5,000 in attracted revenue - Leadership in KPIs for retention and communication activity - Formation of a loyal customer base and long-term partnerships - Optimization of support processes, document workflows, and client communications Routine tasks: • Client and partner support in chat and CRM • Technical support and user consulting • Needs assessment and solution matching • Document management and client base maintenance • Objection handling and business communication • Data analytics and reporting • Service quality management and relationship development
Crypto Account Manager / Web3 Growth & Client Support Specialist
Web3 Digital Project 2024 - 2025
About the project: A Web3 and crypto-focused digital environment involving user support, DeFi and launch projects, trading activity, P2P operations, token ecosystems, pool mechanics, and community interaction. Monetization was built through trading activity, audience retention, customer support, and optimization of user experience in crypto products. Role description: Supported users and partners in the crypto ecosystem: CEX/DeFi tools, P2P operations, spot trading, token activities, and launch participation. Worked with onboarding, friction reduction, transaction support, and UX optimization. Analyzed user behavior, retention metrics, and engagement models. Used CRM systems, Excel, and Google Sheets for analytics, reporting, and segmentation. Worked with traffic mechanics (organic flows, Telegram, TikTok, audience inflow). Participated in monetization processes through user support, LTV growth, and long-term relationship development. Operated in high-volume communication environments with KPI orientation, speed, and retention focus. Achievements: - Personal revenue growth from $150 to $600/month through LTV and retention growth - Total attracted and retained revenue exceeding $5,000 - High customer retention and repeat transaction rates - Optimization of communication templates and response time - Growth in repeat actions (trading, participation, ecosystem activity) Routine tasks: • User consulting on CEX, DeFi, P2P, spot trading • Transaction support (deposits, withdrawals, operations) • Retention and reactivation workflows • User activity analytics • CRM management and reporting • Communication in Telegram and digital channels • Audience segmentation and VIP support • Objection handling and trust building
Chat Manager / Client Chat Manager
Digital Services Agency (Subscription Platform) 2024 - 2025
About the project: A subscription-based digital platform with a paid audience, operating in an online environment that combines marketing, promotion, advertising, CRM infrastructure, data analytics, chat support, customer service, sales, B2B direction, customer base development, and digital communications within the online services market. Role description: Managed client communication through chat channels, CRM systems, and online support tools. Worked with customer orientation, relationship building, needs analysis, empathy, stress resistance, and high-quality written communication. Developed and maintained the client base, supported long-term relationships, ensured communication quality control, data processing, and analytics. Participated in sales, marketing, promotion, advertising, targeting, SEO context, B2B communication, competitor analysis, and digital market operations. Used CRM systems, Word, Excel, spreadsheets, reports, documents, databases, analytics tools, task control systems, and process management frameworks. Worked remotely with a strong focus on time management, planning, processing speed, consistency, multitasking, operational discipline, attention to detail, and daily workflow efficiency. Actively developed adaptability, learning ability, motivation, professional growth, performance orientation, and team involvement. Achievements: - Revenue growth from $150 in the first month to stable $300–500/month, with a peak of $600/month - Total contribution over 1 year and 3 months — more than $5,000 in attracted and retained revenue - Leadership in monthly KPIs - Development and retention of a loyal customer base - Optimization of chat communication, CRM workflows, and support processes Routine tasks: • Client communication and support in chat channels • CRM management and customer base development • Sales, marketing, promotion, advertising, targeting, and SEO interaction • B2B communication and relationship management • Data analytics, reporting, documentation, and spreadsheets • Task management, planning, and process control • Training, adaptation, mentoring, and professional development • Daily operational support, feedback processing, and quality control
Copywriter / Content Manager / Editor
Digital Media Project (Telegram / Yandex.Zen / YouTube / Shorts / Reels / TikTok) 2023 - 2026
About the project: A digital content project built around a Telegram channel and media formats focused on news and analytical content. Core topics include technology, finance, cryptocurrency, and the global agenda. The project focused on audience retention, engagement growth, and systematic content production. Role description: Built the Telegram channel structure from scratch: positioning, content architecture, post formatting, visual logic, and tone of voice. Created news and analytical content, adapted information from primary sources, performed rewriting, and structured complex topics into clear formats. Worked with information triggers, headlines, attention mechanics, and audience retention models. Developed content plans, tested formats, and analyzed engagement metrics. Prepared content for multiple platforms (Telegram, Yandex.Zen, YouTube Shorts, Reels, TikTok). Worked with CTR logic, behavioral factors, and content performance indicators. Managed the project independently: research, fact-checking, editing, and final publication. Achievements: - Launch and structuring of a Telegram channel from scratch - Development of a stable content style and visual structure - Increased readability and retention through content format optimization - Adaptation of complex topics (crypto / technology / finance) into accessible formats - Experience working with fast-moving news flows and real-time information response Routine tasks: • Writing and editing content • Rewriting and adaptation for platforms • Information sourcing and fact-checking • Structuring long-form content • Proofreading and editorial control • Content planning • Publishing and post formatting • Engagement analytics and performance tracking
Skills
copywriting
moderator
sales
social-media
customer-support
english
russian