thepreferred

Lead end-to-end sales strategy, managing 150+ monthly B2C accounts while maintaining 98% fulfillment accuracy. Supervise and mentor a 5-member sales team, boosting performance by 35% through digital tools and structured KPIs. Introduced a client segmentation model that increased customer retention by 22% through targeted digital campaigns. Executed data-driven marketing activations, achieving 18% year-over-year revenue growth. Analyzed product and customer data to improve sales forecasting accuracy by 40%. Collaborated with operations and logistics teams to streamline digital order fulfillment, reducing turnaround by 25%. Oversaw budget allocation and campaign ROI tracking to align with organizational growth targets.

Managed 100+ client portfolios with 95% query resolution rate within 24 hours, ensuring high client satisfaction. Increased lead conversion rates by 32% monthly through email, phone, and social media sales funnels. Expanded CRM database by 300+ high-intent leads, resulting in 20% growth in conversion rate. Coordinated digital marketing touchpoints, improving client engagement and deal closure by 18%. Developed and presented monthly customer insights and performance reports for strategic decisions. Strengthened post-sales experience and feedback loop, elevating CSAT scores from 78% to 90%.

Directed 6-person sales team, achieving a 20% weekly increase in sales through bundled product strategies. Conducted 100+ monthly consultations, raising upselling rates by 25%. Managed 500+ SKUs, reducing stock discrepancies by 35% via improved digital inventory tracking. Designed sales scripts and onboarding guides that reduced new hire ramp-up time from 2 weeks to 5 days. Ensured operational compliance, achieving 100% audit accuracy for four consecutive quarters.