thevictoria21
Customer Support Executive
I am a dedicated Customer Support Executive with 4+ years practical experience in delivering exceptional service and support to customers and business management skills. I am Proficient in managing large volumes of customer inquiries via phone, email, and support tickets, delivering timely and professional resolutions. I am Skilled in utilizing CRM tools and support software to optimize processes and deliver prompt solutions. I am a professional virtual assistant, your go-to virtual assistant for all things productivity and organization.
I am currently looking to work as either a customer support executive or as a virtual assistant.
I am currently looking to work as either a customer support executive or as a virtual assistant.
Experience: 4 years
Yearly salary: $26,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer support/ sales representative
Unique Shebah multinational ltd 2018 - 2021
Developed and maintained strong relationships with new and existing clients to ensure customer satisfaction and repeat business. Assisted in setting and achieving weekly, monthly, and quarterly sales targets for the team.Collaborated with the store manager to ensure stock levels were at their optimum. Monitored team performance and provided feedback to help team members improve their sales techniques.
Customer service agent and store manager
Chiups cakes and more 2017 - 2018
Assisted in managing customer service inquiries concerning products and training services Responsible for keeping the store in order, and organizing staffs and trainees teaching, and records. Resolved 95% of customers inquiries at first contact, reducing escalations and enhancing overall service efficiency. Maintained a clean, organized and visually appealing store layout in alignment with brand guidelines.
Skills
community-manager
email-marketing
virtual-assistant
customer-support
english
yoruba