theycallmeibra
It Operations & Ai Engineer | Customer Support And Sales Specialist
Versatile IT professional with a background in Cloud Infrastructure, Automation, and Operational Leadership. Proven track record in scaling from high-level Support and Sales roles to CTO/Engineering positions. Specialist in SLA-driven operations, team mentorship, and building reliable tech stacks. Seeking a Junior/Junior+ IT Operations, Support Manager, or Team Lead role in the iGaming or Fintech sectors.
Experiece: 6 months
Yearly salary: $30,000
Hourly rate: $20
Nationality: 🇬🇪 Georgia
Residency: 🇬🇪 Georgia
Experience
E-commerce Specialist
StarTravel 2025 - 2025
Optimized digital sales channels and managed online product listings to increase conversion rates. Implemented automated workflow improvements for booking systems and customer transaction processing.
Sales Development Specialist
Wolt (DoorDash subsidiary) 2023 - 2024
Drove revenue growth and partner performance by analyzing Big Data (SQL, Looker) to identify bottlenecks. Provided technical support for API integrations and merchant onboarding using Postman. Managed the commercial and operational success of high-volume retail partners.
Support Associate
Wolt 2021 - 2022
Leadership: Mentored 5+ associates; Incident Management: Led high-priority escalation handling, ensuring 100% SLA compliance. Process Automation: Built custom Slack bots to improve ticket routing and team internal communication. Conducted quality audits and performance reviews, driving team-wide KPI improvements.
IT Automation Technician (Junior Python)
POS.AZ 2018 - 2019
Automated retail systems and queue management hardware using Python scripts. Managed on-site IT infrastructure and hardware maintenance for enterprise clients.
Skills
account-manager
ai
aws
blockchain
business-development
customer-support
python
sales
node
english
azerbaijani
russian
turkish