A highly motivated and results-oriented customer success professional with 2 years of experience in web3 and fintech customer relations, thriving in the dynamic environment of remote work and distributed teams. Adept at building and maintaining positive relationships, exceeding customer expectations, and contributing to business growth. Possesses a strong foundational knowledge of product management principles, eager to leverage them to enhance customer journeys and drive success. Highly adaptable and self-directed, accustomed to working with minimal supervision and continuously learning and evolving in my career.
Experience: 2 years
Yearly salary: $30,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer success manager
Kotani Pay 2023 - 2024
Managed customer accounts in the web3 and fintech industries, providing exceptional support and resolving inquiries effectively. Increased customer satisfaction by [quantifiable metric] through personalized communication and proactive problem-solving. Assisted in onboarding new customers, ensuring smooth integration and understanding of the product/ service. Utilized data analysis to identify customer needs and opportunities for improvement. improved cross-departmental collaborations, to improve customer satisfaction Skills: Support Management • Customer Support • Customer Service Management
Operations/ customer success manager
Fuhlstac inc. 2023 - 2023
oversaw the daily activities of all team members to ensure everyone is in sync and understand the product goal
Project manager
Deltastack 2022 - 2023
Led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholders Conducted regular project reviews to ensure progress against objectives was on track Collaborated with the development team to ensure tasks were completed on time and met quality standards Managed inter-departmental communication to ensure all team members were on the same page onboard and managed major customers managed multiple projects within the company while partially helping out with socials and content development
Product manager
Ownagefiditech 2021 - 2023
Oversaw development from idea to launch
Skills
customer-success
customer-support
product-manager
