tiwizafina

Customer Support Supervisor

A highly motivated and results-driven professional with over 5 years of experience in customer service, telemarketing, marketing, and team supervision. Demonstrated expertise in sales, client relations, and administrative coordination, supported by strong leadership and the ability to thrive both independently and collaboratively. Skilled in managing customer needs, optimizing schedules, and delivering quality support in both in-person and virtual settings.

Actively engaged in the cryptocurrency space by managing and moderating a focused WhatsApp community, where responsibilities included facilitating discussions, sharing reliable updates, enforcing group rules, and assisting members with basic blockchain and wallet-related issues. Played a key role in fostering engagement and driving educational efforts.

Additionally, experienced as a freelance writer on Medium, producing insightful articles on personal development, technology, and crypto—combining clarity, research, and storytelling to reach a diverse online audience.


Experience: 5 years

Yearly salary: $14,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Content Writer & Affiliator
Tiktok
2025 - 2025
• Motivational content writer with a passion for uplifting audiences through engaging, actionable storytelling. • Transform insights into relatable narratives that inspire confidence, spark motivation, and drive positive change—across social posts, articles, or video scripts.
Writer
Medium
2025 - 2025
Wrote and published articles on Medium as a freelance writer, focusing on personal development, technology, and crypto.
Crypto Community Manager
PI NETWORK
2019 - 2025
• Actively managing and moderating crypto communities on WhatsApp and Telegram platform, ensuring a positive and informative environment for all members. • Responsibilities included facilitating discussions, sharing trusted crypto news and updates, enforcing group rules, preventing spam/scams, and assisting members with basic blockchain and wallet-related queries. • Played a key role in fostering community engagement and supporting educational initiatives within the group.
Telemarketing Supervisor
PT Plantations International
2017 - 2017
• Supervised a team of telemarketers in investment promotion • Monitored daily team performance and call quality • Followed up and scheduled appointments with prospective clients
Team Leader - Event Housekeeping
PT JIEXPO International
2016 - 2016
• Led the housekeeping team during events at JIEXPO • Conducted cleanliness patrols across the venue • Supervised the performance of housekeeping staff
Telemarketing Officer
PT Hongkong International Group
2012 - 2012
• Offered futures trading investment products to prospects • Scheduled appointments with potential clients
Sales Representative (Event-based) 
PT Kalbe Farma,Tbk
2011 - 2012
• Sold pharmaceutical products at events and exhibitions • Collected and recorded customer data for follow-up
Sales & Customer Support
PT Kalbe Nutritional
2010 - 2010
• Promoted and sold products in supermarkets • Conducted follow-up calls with customers • Handled customer complaints and inquiries via phone • Performed stock opname and inventory control

Skills

admin
affiliate
content-writer
moderator
writer
customer-support
english
indonesian