tnasasira25
Data Analyst
Solutions-oriented Data and Analytics Analyst with three years of experience in business analysis, quality assurance testing, and application development.
Proficient in writing SQL queries and skilled in data modeling, reporting, and visualization using tools such as R, Python, Power BI, and Microsoft Excel.
Strong experience in data analysis and visualization, with a track record of delivering insightful reports and actionable recommendations to drive business decisions. Adept at leveraging analytics to optimize processes and provide data-driven solutions across various industries.
Experience: 4 years
Yearly salary: $20,000
Hourly rate: $10
Nationality: 🇺🇬 Uganda
Residency: 🇺🇬 Uganda
Experience
Real Time Analyst
Helpware Uganda 2023 - 2024
Monitor and analyze real-time performance metrics to ensure service level attainment and address account performance issues. Provide actionable recommendations and communicate vital information to Team Captains and Operations Management. Escalate key performance incidents and document major issues for management review. Conduct training sessions for team leaders and new hires on real-time queue management and operational procedures.
Junior BI Analyst
Razertech (U) Ltd 2022 - 2023
Collaborated with stakeholders to define requirements and deliver reporting solutions. Developed reports and dashboards using tools like R and Power BI, incorporating user feedback for improvements. Researched industry trends and collected business intelligence data from various sources. Designed and maintained business intelligence databases and outputs for data-driven insights. Engaged with customers, competitors, and suppliers to stay updated on industry trends and developments.
IT Systems Analyst
Razertech (U) Ltd 2020 - 2022
Analyzed and documented business requirements for software development projects. Developed test plans and monitored system performance, identifying areas for improvement. Created system architecture documentation and assisted users with technical issues. Prepared reports on system performance and presented technical proposals to clients. Trained staff and users on computer systems and programs.
IT Intern
Razertech (U) Ltd 2020 - 2020
Provided technical support, troubleshooting hardware and software issues. Installed, configured, and maintained computer systems and networks. Assisted in designing new databases, applications, and websites. Performed regular system maintenance and supported IT manager with administrative duties.
Skills
microsoft
python
sql
analyst
english