tokio

Completed and filled Suspicious Activity Reports (SARs), concerning KYC-accounted activities, following comprehensive investigations. Managed assigned cases effectively, offering timely and suitable advice to customers on subsequent steps. Maintained continuous collaboration with the Compliance team, ensuring seamless operations and rigorous adherence to regulations, further showcasing my abilities as a consistent top performer.

Effectively handled customer inquiries, requests, complaints, advises and suggestions for the Portuguese, English, Ukrainian and Russian lines via online chat. Supported varied business units by accurately documenting customer requests. Excelled in surpassing KPIs, significantly enhancing customer retention and business reputation.

Conducted Flowrider lessons, rock climbing activities and organized on-ship competitions enforcing safety rules and regulations onboard the biggest cruise ships in the world. Assisted Shorex Excursion department with specific tour dispatches. Participated in guest embarkation and debarkation process. Employee of the Month nominated onboard Harmony of the Seas.