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Project Development Officer II, Department of Social Welfare and Development (September 2022- Present)

-        Receive, record and monitor grievances from the public through different modes of communication available, based on the existing procedures and guidelines of the Project

-        Provide updates to grievance senders on actions taken/resolution and at the same time solicit feedback from grievance senders upon resolution of grievance

-        Prepare regular consolidated reports for submission to the NHTO and DSWD management on the status of grievances received and actions taken

-        Forward grievances to concerned units of the NHTO and/or National Household Targeting Sections (NHTS) of the Field Offices (FO) and follow-up on actions taken for the resolution of grievance

-        Perform other duties that may be assigned by the Superior and Head of Office

 

Customer Service Operations II, Cardinal Health International Philippines (July 2021-August 2022)

-        Work and coordinate with a big and diverse team 

-        Code patient diagnosis utilizing the ICD-10 (International Classification of Diseases) coding system 

-        Obtain verbal verifications and DWO (Detailed Written Order) from physician 

-        Thoroughly check and verify the specifications and details in the DWO 

-        Communicate clearly any inconsistencies or discrepancies identified

 

 

Store Supervisor, Footwear Specialty Retailers, Inc. (March 2020-April 2021)

-        In charge of the physical store and the back office

-        Does opening and clearing operations inside the store premises to ensure safety and cleanliness every before and after operations

-        In charge of the BIR sales logbook

-        In charge of the opening and closing cashiering procedures (Witness)

-        Conducts daily pep talk to brief the team about the daily goals, weekly sales, and different job assignments for the day

-        In charge of the weekly delivery from the warehouse (Receiving, counting, and inputting)

-        In charge of the daily inventory of footwear, shoe care and accessories

-        Monitors and accounts daily sales, cashier’s reports, and other funds (petty cash fund, change fund, gift certificates, etc.)

-        Handles customers’ complaints and all other customer related issues

 

Shift Manager, Teriyaki Boy Group Inc. (June 2015-August 2017)

-        In charge of the whole dining area. From staff, to equipment and flow

-        In charge of the beginning and ending inventory in the kitchen

-        In charge of the daily inventory for front and back of the house

-        Does month end reports for the front and back of the house

-        In charge of the weekly schedule of the kitchen and dining staff

-        Projects and prepares the deliveries (wet and dry goods) needed for everyday use

-        Monitors and accounts daily sales, cashier’s reports, and other funds (petty cash fund, master change fund, gift certificates, etc.)

-        Had cashier and front of the house training (dining and host)

-        In charge of writing letters to sponsors for on-going promos in the store

-        Handles customer complaints and other customer-related issues