Business development and client success professional with 8+ years of international experience in fintech & crypto CEX. Skilled at building strategic partnerships, driving revenue growth, and promoting product adoption to enhance client engagement. Proficient in CRM, pipeline management, and cross-functional collaboration, with strong multilingual communication skills. Recognized for expanding key accounts, improving client retention, and delivering measurable business impact in fast-paced global environments. Currently a registered freelance contractor in France, seeking remote roles in business development, account management, and partnership growth within fintech & tech companies.
Experience: 8 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇨🇳 China
Residency: 🇫🇷 France
Experience
Customer Experience Officer
XM.com 2024 - 2025
• Acted as the primary liaison for 10,000+ global forex and crypto trading clients, delivering high-touch service and upselling financial solutions, contributing to improved client retention and account growth • Promoted targeted campaigns, driving a 12% increase in engagement and influencing conversion through consultative client interactions • Resolved complex technical and account issues, improving first-contact resolution by 16%, and reducing escalations by 20% through internal alignment with tech, compliance, and finance teams • Identified pain points, escalated customer feedback to internal teams, driving product improvement and CX strategy • Led structured daily global handovers, ensuring operational continuity and client satisfaction across time zones
Investment Associate
Vanke Real Estate 2019 - 2022
• Supported strategic investment planning for a €316M+ valued urban redevelopment, focusing on stakeholder negotiation and planning accuracy • Negotiated with 30+ property owners, securing 100% agreements under tight timelines, supporting project milestones • Conducted 60+ property surveys and due diligence, mitigating legal risks and boosting deal closure confidence • Coordinated with cross-functional teams to streamline the negotiation and documentation process
Leasing and Investment Associate
Greenland Group 2017 - 2019
• Led leasing and brand partnership strategy for a 56k+ sqm retail complex, accelerating leasing readiness by 2 months • Secured 6+ major brand deals via targeted B2B outreach, contributing to 40%+ pre-leasing occupancy • Managed contract negotiations and finalized leasing documentation with 100% accuracy, ensuring legal compliance and client satisfaction • Delivered investment and branding presentations to stakeholders, aligning project vision with market demands
Financial Analyst
Citi Bank 2016 - 2017
• Managed 50+ high-net-worth clients, offering tailored wealth solutions and sustaining a 95% retention rate through trust-based relationship building • Diversified acquisition channels and brand exposure, driving 20% rise in client acquisition, 11% higher conversion rate • Consistently attained monthly sales targets via cross-selling, referral outreach, and bundled offerings • Delivered exceptional post-sale support, securing a top-15 performance ranking in the branch analyst group
Skills
business-development
crm
kyc
operations
customer-support
