toussatra
Customer Support Specialist
Customer Support Specialist with over 5 years of experience providing written support for websites, mobile applications, and SaaS platforms. Skilled in handling customer inquiries, resolving technical issues, and delivering clear, professional communication in fully digital environments across multiple industries.
Experience: 5 years
Yearly salary: $20,000
Hourly rate: $15
Nationality: 🇲🇦 Morocco
Residency: 🇲🇦 Morocco
Experience
Customer Support
Tech Company 2024 - 2025
Supported customers through written communication channels. Assisted users with platform navigation, payments, and technical issues. Collaborated with remote teams to improve support processes.
Customer Support Specialist
Different Companies 2020 - 2023
Provided written customer support via email and live chat for websites, mobile applications, and SaaS platforms. Handled customer inquiries, technical issues, and account-related requests in fully digital environments. Troubleshot common technical problems and guided users through solutions clearly and professionally. Used ticketing and CRM systems to track, prioritize, and resolve support requests efficiently. Escalated complex issues to technical teams and followed up to ensure timely resolution. Maintained high customer satisfaction and adherence to SLAs. Contributed to knowledge base updates and internal documentation.
Skills
account-manager
analyst
customer-service
customer-support
reliability
web3
community-manager
english
arabic
french