trevorjoy1

Senior Customer Success Manager

Results-driven sales professional with 5+ years of experience in full-cycle sales, consistently exceeding quotas and driving revenue growth. Proven track record of managing and growing existing accounts while acquiring new logos. Skilled in selling to C-suite executives, building credibility as a trusted adviser, and delivering value-based solutions across multiple industries.


Experience: 5 years

Yearly salary: $116,000

Hourly rate: $50

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States


Experience

Senior Customer Success Manager
FIGMENT
2022 - 2025
Onboard, implement and train institutional clients on staking services (Fidelity, Coinbase, BitGo, Fireblocks, Anchorage, FTX). Manage day-to-day operations with a portfolio of 30+ clients and 10+ channel partners (reporting, new networks, billing, APIs). Upsell clients to stake more assets, reduce asset churn & expand staking networks offering on partner platforms. Co-led the onboarding of traditional finance institutions, including Fidelity, facilitating their historic entry into the staking industry. Worked with internal stakeholders to re-negotiate revenue-share agreements across partners for more optimal economics. Manage key channel partners & clients, effectively handling inbound requests promptly and fostering long-term partnerships. Proactively communicate network upgrades, product updates, and governance changes to customers, strengthening client trust and identifying expansion opportunities. Crafted strategic proposals to increase client staking, highlighting Figment's superior staking rewards and comprehensive service suite, resulting in enhanced client retention and asset growth. Served as liaison between clients and internal teams, providing Voice of the Client feedback to enhance product and sales strategies. Collaborated with channel partners on joint marketing efforts to promote expanded staking options to institutional clients. Served as key product subject matter expert, delivering compelling platform demonstrations that accelerated deal closure and provided strategic customer insights. Pioneered Figment Solana expertise, authoring an influential blog post that sparked industry discussions on reward structures and competitive pricing strategies. Optimized billing processes, reconciling $3.2M in partner accounts, achieving zero outstanding AR & AP within one fiscal year.
Business Development Representative; Account Executive
ORACLE NETSUITE
2020 - 2022
Drove $2M of opportunity and $200k annual recurring revenue as a BDR. Top 10 percentile of 100 person cohort. Sourced and exceeded weekly quota of qualified leads. Closed 2 deals generating $50k annual recurring revenue in the first 4 months as an Account Executive. Introduced prospects to NetSuite at early stages of client journey and clearly communicated benefits of NetSuite product ecosystem. Interact with C-level executives to analyze prospects business needs, understand processes, and determine fit for NetSuite.
Sales Consultant
C.H. ROBINSON
2019 - 2020
Identify key prospects, schedule meetings, qualify leads and manage end to end sales cycle. Translate customer pain points into solution design and communicate goals across deal team. Leverage client data and build visualization via Tableau to form strategic sales insights. Consistently hit sales goals by defining high impact sales process and pipeline management techniques.
Sales & Marketing Associate
FULL GEAR
2016 - 2016
Sales & Marketing Intern
NEMO CAPITAL PARTNERS
2015 - 2015

Skills

customer-support
english