tristanh

As General Manager of Queen Mart’s Taipei branch, I was entrusted with full responsibility for launching and operating a new retail location. This role required strategic planning, leadership, and hands-on execution across all areas of business operations. I led a team, managed supplier relationships, ensured customer satisfaction, and optimized daily workflows to drive store performance.

• Welcomed customers with a warm and friendly demeanor upon their arrival. • Efficiently provided cutlery and table settings for an optimal dining experience. • Informed customers about beverage stations and service procedures.

• Efficiently executed order fulfillment by pulling, packing, weighing, and labeling products, ensuring accuracy and quality in package preparation. • Diligently maintained packaging integrity and sealing, meeting customer specifications with precision. • Accurately recorded shipping, order, and labeling details. • Organized and managed inventory, keeping products sorted and readily available.

• Spearheaded marketing initiatives as an intern from July 24 to August 7, executing dynamic campaigns to elevate brand presence and drive product/service engagement.

• Conducted nightly room checks to ensure adherence to dormitory regulations. • Addressed minorviolations effectively, such as noise disturbances or curfew breaches. • Facilitated communication between the dormitory section and residents. • Provided translation assistance for international students with limited Mandarin proficiency, bridging communication gaps with school authorities.