tuckgraham
Customer Support Manager
I like to create solutions to problems we face daily. Challenges, both online and offline, are where I thrive, and developing solutions make me happy.
I'm an ex-professional skier with a deep passion for motorsports.
Experience: 7 years
Yearly salary: $100,000
Hourly rate: $50
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
E-commerce & Marketing / Logistics Associate (Part-Time)
ERG Media 2023 - 2024
Managed B2B - B2C logistics, coordinating with 3PL providers and vendors to optimize supply chain. Forecasted inventory demand to avoid shortages during high-volume sales periods. Executed digital marketing campaigns and activations, including projects in the motorsports sector.
Customer Service & Client Relationships Manager
Blackcrows Skis 2022 - 2024
Directed global customer support team, improving satisfaction and resolution times. Managed affiliate partnerships and optimized aftersales processes (returns, exchanges, refunds). Collaborated with logistics and B2B partners to streamline supply chain and order fulfillment.
Marketing Associate
Blackcrows Skis 2019 - 2024
Supported North American expansion through events, field marketing, and brand image strategy. Delivered post-event analytics and refined email campaigns for sustained audience engagement.
Customer Service Chat Agent
Blackcrows Skis 2017 - 2022
Provided real-time product support and personalized recommendations. Shared customer insights with sales and marketing teams to enhance brand loyalty.
Skills
ai
chatbot
customer-success
user acquisition
customer-support
english
spanish