tylermoldovan

Led a team of 5 focused on the strategic implementation of in-house software for publishing and maintaining products, collaborating cross-functionally with engineering teams to ideate, test, and implement new functionality. Developed automated reporting tools in Excel and Tableau to clearly share progress towards project targets. Facilitated the successful resolution of 100+ internal and customer requests for product information updates daily. Generated 55% productivity savings by fostering continuous improvement of operational processes. Traveled twice per month to Chicago to share updates with executive stakeholders on project and key initiatives. Represented company as management onboarding leader, driving customer service trainings for 400 employees.

Led team of 8 specialists in Customer Preferences department responsible for communicating with customers, understanding their needs, and implementing actionable business solutions to support ordering relationships. Researched new customers to identify business leads and establish strategies for generating additional sales. Managed relationships with largest customers, working with buyers to resolve frictions and facilitate order growth. Leveraged IBM Mainframe CRM Software to manage new requests and maintain accurate customer information. Constructed reports using SQL and Excel to monitor operational performance and quality of engagements. Improved work quality from 90% to 96% by analyzing recurring errors and providing targeted coaching. Supported technical eProcurement integrations of over 30 customers into Coupa/Ariba purchasing software.

Supervised team of 35 hourly employees in warehouse environment working to fulfill thousands of customer orders, achieving 98% order accuracy by providing timely coaching and supporting team on problem orders. Created blended productivity metric used to better evaluate over 150 employees across warehouse. Conducted analysis on recurring errors to identify process improvements and improve outcomes for customers. Oversaw $750K capital project to revamp operating area, enhancing ergonomics and operating efficiency.

Rotated through 5 supervisory roles across 2 facilities in departments ranging from 7 to 80 hourly employees. Presented daily to senior leadership at Gemba walks on department performance relative to target KPIs. Developed operations planning tool for conducting inbound receipt of new material that reduced work in process 70% by leveraging lean manufacturing principles to eliminate waste and improve process constraints. Managed staffing levels, hiring, promotions, and terminations to optimize workforce planning and efficiency.