ubuntubantu

Led day-to-day operations for a high-traffic IT service provider, ensuring uptime and integrity of hardware and software infrastructure. Supervised staff, managed duty rosters, and monitored performance metrics to maximize service quality and efficiency. Developed and implemented operational policies, procedures, and security standards to streamline workflows and protect client data. Handled complex customer inquiries and high-pressure situations with a focus on professional communication and conflict resolution.

Collaborate with leading AI training platforms including Scale AI, Appen, Telus International (formerly Lionbridge), Remotasks, RWS, and OneForma to train and refine LLMs. Conduct RLHF evaluations by ranking model responses for safety, factual accuracy, and usefulness across diverse domains. Develop and execute complex prompts to probe model capabilities, edge cases, and alignment with guidelines in creative and academic contexts. Perform rigorous fact-checking, data annotation, and content quality control to produce high-quality datasets for AI agents. Transitioned from early freelance marketplaces (such as oDesk and iWriter) into modern AI alignment and data quality roles, maintaining long-term performance and reliability.