I am a graduate of Computer and Network Engineering Vocational School with more than 4 years of experience in IT Support and System Administration. Experienced in managing IT infrastructure, networks, cloud services, and collaboration tools to support company operations. I am accustomed to handling IT service incidents and requests, performing system monitoring, and ensuring the availability, security, and performance of the IT environment remain optimal. I possess strong problem-solving skills, clear communication with users, and experience coordinating with various departments and vendors to ensure IT services run effectively and align with business needs.
Experience: 4 years
Yearly salary: $30,000
Hourly rate: $20
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
IT Support
JARIS & K 2024 - 2025
Installation of PCs, Laptops, Printers, and CCTV. PC, Laptop & Internet Maintenance. Maintaining company data on Administration 365. Designing and implementing network concepts (LAN, Hotspot User, VPN, OVPN). Analyzing all hardware and software malfunctions. Troubleshooting IT asset issues. Creating simple web-based systems to support work. Monitoring IT asset usage. Monitoring network usage throughout the entire office. Maintaining IT assets. Supporting all employee IT needs. Microsoft 365 Management. Monitoring user software licenses.
IT Support Staff
PT JAYA MAKMUR INDONESIA 2023 - 2024
Installation of PCs, Laptops, Printers, and CCTV. Maintenance of PCs, CCTV, Printers, and PABX. Maintaining company data on Data Sharing. Designing and implementing network concepts (WAN, LAN, VLAN, VPN, OVPN). Analyzing any hardware and software malfunctions. Troubleshooting IT asset issues. Creating simple web-based systems to support work. Monitoring IT asset usage. Developing troubleshooting plans for recurring issues. Providing IT support for all employees. Maintaining the database and fingerprint machine. Maintaining the HRIS & Payroll system.
Leader IT Support
PT ASIAPART INDOTECH 2022 - 2022
Coordinate daily IT support activities and ensure user requests are handled quickly and accurately. Oversee the availability and performance of systems, networks, and operational support services. Develop plans and oversee the implementation of IT infrastructure strategies within the company environment. Monitor and report on the status of IT services to management.
Skills
content-writer
tech-lead
php
