ulmauull

1. Served as sole IT administrator for 150+ users, ensuring 100% account availability and zero provisioning backlog through structured M365 lifecycle management 2. Enforced access security by implementing MFA, Conditional Access policies, and DLP rules eliminating unauthorized access incidents across M365 services 3. Developed 4 internal web systems that digitized manual workflows — cutting stock opname from 1 month to 3 days, OOH reporting from 1 week to 1 day, and enabling paperless OB scheduling for 5 staff 4. Built and launched company e-commerce platform (Unke Naru) — providing an independent sales channel with integrated payment processing and automated order reporting 5. Responded to and resolved critical incidents (phishing attacks, internet outages, website downtime) with minimal business disruption 6. Architected and maintained hybrid cloud backup strategy using Exchange Online, Azure VMs, and Google Cloud Storage — ensuring business data continuity and disaster recovery readiness

1. Managed end-to-end Microsoft 365 administration for 120+ users across 4 buildings, maintaining full license compliance and zero unauthorized access incidents 2. Designed and deployed secure network infrastructure (LAN, Hotspot, VPN/OVPN) across 4 buildings (3–4 floors each), supporting uninterrupted connectivity for 120+ users 3. Led on-premise to cloud migration of internal server to Microsoft SharePoint, coordinating with external vendors to ensure minimal downtime 4. Resolved critical incidents including email phishing attacks and network downtime, restoring operations with minimal business disruption 5. Managed IT ticketing system as single point of contact for 120+ users,ensuring all hardware, software, and network issues were tracked and resolved within SLA

1. Built a QR code-based IT asset management web system, replacing manual Excel tracking — reducing quarterly report preparation from 1–2 weeks down to 1–2 days 2. Designed and deployed multi-site network infrastructure (LAN, WAN, VLAN, VPN) across 4 locations, enabling secure remote access to central server for 100+ users 3. Independently built and deployed on-premise HRIS & Payroll system from scratch — still actively used to date, eliminating manual HR data processing 4. Recovered critical company asset data from corrupted/damaged hard drives, preventing permanent data loss 5. Managed IT ticketing and resolved hardware, software, and network issues for 100+ users, maintaining operational continuity across all departments

1. Recruited and led a 5-person IT Support team, handling daily task assignment and team coordination 2. Overhauled entire IT infrastructure for 80+ users, improving network reliability and system scalability from a disorganized legacy setup 3. Configured and deployed full PABX phone system from scratch within first month, replacing outdated and non-functional hardware 4. Maintained end-to-end IT operations including LAN/WAN/VLAN, local server, email, and Accurate accounting system — ensuring zero critical downtime across all business units