unfrgvnn
Community Operations Specialist & Va
Technical Support Specialist and Electronics Technician with proven experience in Chat Support, Ticket Management, and Community Operations. Expert in troubleshooting technical issues, managing automated workflows (Discord/Bots), and creating user documentation. Certified in English (C2), SQL, and API Fundamentals, combining strong communication skills with technical aptitude to resolve customer inquiries efficiently. seeking a remote IT or Customer Support role to leverage problem-solving abilities and software proficiency.
Experience: 1 year
Yearly salary: $16,000
Hourly rate: $10
Nationality: 🇦🇷 Argentina
Residency: 🇦🇷 Argentina
Experience
Data Entry
Independent 2025 - 2025
Performed high-volume data entry using Microsoft Excel and Google Sheets, ensuring data quality and consistency across datasets. Updated and maintained web-based platforms with structured information and validation checks, ensuring confidentiality of sensitive data. Reduced data inconsistencies by approximately 15–20% through systematic review processes while maintaining integrity in record-keeping. Met daily productivity targets while maintaining attention to detail in repetitive tasks, demonstrating responsibility towards work.
Quality Assurance Manual Tester
Lumbricina 2025 - 2025
Designed and executed 50+ detailed test cases across two versions (V1 & Final) of the Lumbricina application using Azure DevOps. Identified 9+ critical bugs that directly impacted gameplay, increasing reliability between versions. Compared metrics between versions: execution rate, pass/fail ratios, and severity of defects. Improved product stability by identifying persistent issues (e.g., non-persistence of high scores upon page refresh). Facilitated regression testing, ensuring new fixes did not introduce new bugs.
Freelance translator
Freelance - Project Based 2025 - 2026
Delivered project-based English–Spanish translations for short-term clients. Translated written materials including emails, informal documents, and digital content, while maintaining confidentiality. Ensured linguistic accuracy and natural tone using Google Docs and client style guidelines. Completed all assignments within tight deadlines, receiving positive client feedback.
Sales Assistant & Cashier
Salta, Salta, Argentina 2025 - 2025
Delivered customer service in a high-traffic retail environment, handling 60+ transactions per shift. Processed sales and managed cash flow exceeding ARS 100,000 per shift with zero discrepancies. Resolved customer inquiries and complaints efficiently under pressure. Adapted quickly to rotating shifts and peak demand periods.
Skills
api
customer-service
customer-success
customer-support
discord
moderator
quality-assurance
sql
operations
english
spanish