usaweb3

Acted as a technical bridge between business users and L3 support (ABAP Developers / SAP Basis) for incident escalation. Analyzed ABAP short dumps and system logs, resolving blocked queues and identifying root causes of system errors. Drafted functional specifications for bug fixes and system enhancements. Mentored L1/L2 support teams, facilitating knowledge transfer and creating technical documentation. Managed and resolved incidents under strict SLAs using ITSM tools (ServiceNow, Jira Service Management). Monitored system health and performed trend analysis to proactively address anomalies. Coordinated SAP transport and deployment activities, managing change requests and testing.

Administered Linux servers: managed disk partitions, monitored system processes, and analyzed logs via CLI. Administered Windows Server: managed Active Directory, configured GPOs, and troubleshot OS-level issues using Sysinternals Suite. Resolved network connectivity incidents through deep analysis of system logs. Engineered Dockerfiles for consistent application deployment across development pipelines. Automated the deployment and configuration of network infrastructure using infrastructure as code (IaC) principles. Automated routine administration in multi-cloud environments (Azure, AWS) using Bash scripting. Configured cloud infrastructure for disaster recovery and resource allocation. Managed OS lifecycle, automating server/client patching and software deployments. Administered SCCM and custom CMDB to track enterprise IT inventory, software license allocation, and capacity planning.