user1000

Customer Support Specialist

Solomon Kayode Adedokun
I am a tech-forward professional with a B.Tech in Computer Science and over three years of hands-on experience in IT support, customer service, and administrative coordination. My background includes streamlining team operations, improving client satisfaction through digital platforms, and leveraging technical tools to enhance service delivery. Recognized for my innovative approach and problem-solving mindset—earning the Ace of Innovation Award in 2023—I thrive in environments that value efficiency, adaptability, and human-centered technology.

I am now seeking roles in Web3, blockchain support, or tech-enabled community operations, where I can bridge my technical foundation with my interpersonal skills to contribute to decentralized projects, user onboarding, protocol support, or community management. Passionate about the future of digital trust and decentralized systems, I aim to grow within a forward-thinking organization that values both technical precision and meaningful user engagement.


Experience: 2 years

Yearly salary: $90,000

Hourly rate: $15

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

IT and Administrative Support
National Youth Service Corps
2024 - 2025
Provided comprehensive administrative and IT support at primary assignment of 15, reducing response times by 20%. Coordinated team activities in the education sector, improving collaboration and efficiency by 50%.
Freelancer
Fiverr
2022 - 2025
Provided customer support to 50+ clients, achieving a 95% satisfaction rate. Managed client communications and project timelines, ensuring 100% on-time delivery. Resolved 200+ customer inquiries, improving retention by 20%.
Front Desk/Customer Service Representative
Arries Place
2021 - 2024
Processed an average of 50+ weekly customer orders and appointments with 99% accuracy. Acted as liaison, successfully relaying critical feedback that improved client satisfaction scores by 15%.
IT Intern
Ministry of Science and Technology
2021 - 2021
Managed participant feedback and provided technical support during 3+ technology training events, ensuring smooth execution and positive participant experience.
Customer Support
Arries Place
2021 - 2024

Skills

python
customer-support
english