Customer Support Representative
Support Specialist
With 5 years of B2C and B2B Support experience, I aim to transition into a role where I can optimize support processes and enhance overall CX. Seeking to thrive in a new environment to solve problems and win loyal clients.
Experience: 5 years
Yearly salary: $52,000
Hourly rate: $30
Nationality: 🇰🇷 South Korea
Residency: 🇹🇠Thailand
Experience
Marketing Communications and Customer Service Specialist
rawpixel 2020 - 2022
Company’s main contact for all aspects of support to customers ranging from individuals to companies interested in Team Accounts, Compiled customer feedback and PR internally to encourage improvement, Created a comprehensive internal FAQ guidebook for the growing CS team, Managed rawpixel’s social media accounts on 7+ platforms, Analyzed insights and tracked data via analytic tools to measure performance and campaign success, Coordinated weekly newsletters on email marketing platforms like Mailchimp and Sendinblue
Marketing Communications and Administrative Officer
rawpixel 2019 - 2020
Supported Creative Operations team via proofreading, keywording, and copy text writing using SEO, Pioneering member of the Public Domain Department, a dedicated department with Creative Commons content
Skills
kyc
marketing-specialist
customer-support
english
chinese-mandarin
korean