Customer Support Representative
Customer Service Specialist | Crypto Wallet Support Expert | Community Manager
Passionate and results-driven Customer Support Specialist and crypto wallet support expert with over a decade of experience. Proven track record of delivering exceptional customer service while leveraging expertise in blockchain technology, cryptocurrency and community management knowledge to drive customer success and foster meaningful connections. Skilled in navigating complex challenges, exceeding expectations, and creating synergistic solutions to enhance customer experiences in the rapidly evolving cryptocurrency landscape and beyond.
Experience: 5 years
Yearly salary: $14,000
Hourly rate: $0
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Manager
MINERSHUB 2022 - 2023
Developed and executed community engagement strategies to foster a vibrant and active blockchain community. Organized and facilitated events, webinars, and social media campaigns to promote community participation and awareness.
Customer Service Specialist
CORELITEEXCHANGE(PUERTO) - REMOTE, BELGIUM 2021 - 2022
Providing prompt and courteous customer assistance via email, live chat channels, and ticketing systems. Providing accurate and helpful information to customers regarding account setup, transactions, wallet management, security, and general cryptocurrency-related queries.
Community Support Specialist [Chat Moderator]
CHAT HOMEBASE (ABC) - REMOTE, UNITED KINGDOM 2019 - 2021
Monitoring Chat: Keeping an eye on the chat conversations, messages, and user interactions to identify any potential issues or violations. Addressing User Concerns: Responding to user inquiries, concerns, or reports regarding inappropriate behavior, offensive content, or any other issues that may arise in the chat.
Customer Service Representative
G TOWERS HOTEL & SUITE 2017 - 2018
Handling customer inquiries: Answer customer queries, concerns, and complaints through various channels such as phone, email, and live chat in a timely and professional manner. Troubleshooting: Assist customers in resolving technical issues they may encounter with the company’s mobile application on bookings and ticketing.
Skills
community-manager
customer-support
english