Python Developer
Data Analyst | Business Analyst
highly motivated and results-oriented data analyst/business analyst with 3 years of experience in customer support and a solid academic foundation in data science. skilled in leveraging sql, python, excel, tableau, and power bi to extract actionable insights from data, create impactful visualizations, and build robust models. proven track record of identifying critical patterns and trends, translating them into tangible business improvements, and exceeding kpis. eager to boost organizational success.
Experience: 2 years
Yearly salary: $38,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇵🇹 Portugal
Experience
technical customer support specialist
develux 2021 - 2023
resolved an average of 40 customer inquiries daily, achieving a 98% customer satisfaction rate. implemented a new knowledge base system, resulting in a 30% reduction in customer chat volume and freeing up valuable resources for more complex support cases. consistently exceeded kpis by maintaining an average response time of under 3 minutes to customer queries, contributing to a 15% increase in customer retention.
python developer (freelance)
remote 2020 - 2021
developed an e-commerce website for a clothing store, resulting in a 20% increase in online sales. built a chatbot for a customer service application, leading to a 15% decrease in support tickets.
Skills
python
english