Customer Support Representative

Configuration and administration of multiple Cisco Unified Communication deployments. Design and maintain traditional Cisco and Meraki WAN/LAN/WLAN environments. Support numerous different voice and network environments. Provide Tier 2 support for escalated Incident Reports. Member of project team for networking and migration of services. Installation and maintenance of virtualized infrastructure. Design and deploy backup and disaster recovery solutions. Managed Antivirus deployments. Configure and maintain Windows server/desktop infrastructure. Configured and maintained Active Directory platforms. Local Exchange and Office 365 hosted exchange administration and deployment. Wrote documentation for deployments/troubleshooting/training. Inventory and asset management. Liaison between clients and 3rd party vendors. Participated in rotating on-call schedule. Worked within customer facing SLA’s regarding response and resolution.

Assisting Clients with any and all Technology needs. Engaged with customers to provide solutions. Worked with sales team to explain services and technology. Maintained, repaired, and serviced products. Ran administrative functions and managed communications. Managed product shipping and receiving. Performed software and hardware repairs/installations. Handled device setups and troubleshooting.

In Charge of Answering Phone calls and handling all questions and concerns. Troubleshooting systems for the network. Entrusted with Opening and Closing the Student Activities Center. Working to ensure all Technology runs smoothly. Collected and filed documents. Resolved ticket issues. Provided support for desktop and laptop computers. Managed computers for faculty. Monitored building security. Created new ideas for Marketing and Promotion. Installed, repaired, and upgraded hardware and software. Kept Records.