Customer Support Representative

I am a motivated and results-oriented Service Desk Technician with a passion for cloud technologies. Possesses strong technical skills, including AWS Cloud certifications (Cloud Practitioner and Solutions Architect Associate), and a desire to transition into a DevOps or Cloud Engineering role. Eager to leverage problem-solving abilities and customer service experience to contribute to efficient cloud infrastructure management and deployment processes.

Technical Skills

• Cloud Computing: AWS (Cloud Practitioner, Solutions Architect Associate)
• Service Desk Operations: Ticketing Systems, Incident Management, Problem Resolution
• Technical Support: Hardware, Software, Troubleshooting
• Communication: Excellent written and verbal communication skills
• Collaboration: Proven ability to work effectively within a team environment

Additional Skills

• Learning Agility: Eager to learn new technologies and stay up-to-date with the latest cloud trends
• Customer Focus: Dedicated to providing exceptional service and exceeding customer expectations
• Analytical Thinking: Skilled at identifying root causes of problems and developing effective solutions
• Time Management: Ability to prioritize tasks and meet deadlines efficiently

Career Goal

To leverage my technical skills and customer service experience to contribute to a DevOps or Cloud Engineering team. I am eager to learn and grow in a fast-paced environment, contribute to the automation and optimization of cloud infrastructure, and become a valuable asset to a team focused on cloud solutions.