Customer Support Representative

Created and maintained a professional online presence through social media platforms, including Twitter, Facebook, and Instagram, to promote products and services of partner companies. Researched and identified opportunities to partner with relevant businesses, reviewing product offerings, target markets, and commission structures to ensure alignment with my niche and audience interests. Developed and executed marketing strategies to promote products, including email marketing campaigns, blog posts, and video content creation. Built and maintained relationships with partners, responding to inquiries, addressing concerns, and providing exceptional customer service to ensure high-quality referrals. Monitored and tracked performance metrics, analyzing sales data, conversion rates, and click-through rates to optimize marketing efforts and improve results. Conducted regular website audits to ensure compliance with affiliate program requirements and optimized website design for better user experience. Stayed up-to-date with industry trends, best practices, and regulatory changes to maintain a competitive edge in the affiliate marketing space.

Processed customer transactions accurately at the cashier counter. Managed cash, credit card, and check transactions with precision. Balanced cash drawer each shift. Assisted customers with pricing, promotions, and product availability inquiries. Handled refunds, exchanges, and store credit for returned items. Managed customer complaints, escalating when necessary. Processed insurance claims for damaged items. Conducted thorough investigations and documentation for claims resolution. Communicated with insurance providers for timely claims processing. Followed company policies for cashiering and claims handling. Collaborated with team for excellent customer service. Received and diverted incoming calls.