Data Scientist

Spearheaded the design and implementation of scalable data pipelines using Tableau Prep, automating the processing of billions of records into Snowflake, improving data accuracy and reduced manual effort. Led efforts to optimize and maintain the data infrastructure and enhance the reliability of data flow across multiple production, testing, and development environments. Designed and executed complex ETL processes and stored procedures for efficient data cleansing, transformation, and population, directly supporting data-driven decision-making through enhanced data visualization and reporting capabilities. Collaborated closely with stakeholders to align data processing strategies with business needs, and more actionable insights for decision-making. Applied advanced data modeling techniques (Star Schema, Fact tables, Dimension tables) to architect scalable, secure, and cost-efficient data solutions, supporting long-term analytics growth.

Spearheaded exploratory data analysis and reporting on Net Promoter Score (NPS) data at daily, weekly, monthly, and quarterly intervals, identifying key trends and actionable insights that influenced customer experience strategies. Partnered closely with cross-functional stakeholders to identify and resolve pain points, delivering data-driven solutions that aligned with business goals and improved operational efficiency. Led in-depth analysis of customer journeys across multiple channels, generating actionable insights on customer behavior that informed strategic optimizations, enhancing engagement. Designed, developed, and automated custom reporting solutions tailored to client needs, significantly improving data accessibility and enabling data-driven decision-making processes for key business units. Applied advanced natural language processing (NLP) techniques to categorize and analyze customer feedback, generating thematic groups and sentiment analysis reports that pinpointed critical areas for customer satisfaction improvement. Analyzed large-scale structured and unstructured datasets, translating complex data into visually compelling dashboards and reports, driving strategic initiatives and business value.

Led the development and customization of web-based tools with advanced reporting functionalities, working closely with cross-functional teams to tailor solutions that met specific client needs. Spearheaded the optimization and maintenance of a critical codebase, implementing performance enhancements and scalability improvements. Designed and integrated Redis database solutions, enabling efficient management and analysis of large-scale data volumes, and streamlined data processing workflows. Collaborated with cross-functional teams to analyze project requirements and architect high-performance code, adhering to industry best practices, ultimately increasing system reliability.

Owned the development and customization of backend modules to meet specific client requirements, collaborating with cross-functional teams to ensure seamless integration. Led the end-to-end integration of payment gateways for multiple client projects, utilizing secure APIs and ensuring compliance with industry standards, and enhanced security protocols. Designed and implemented new features and modules for OTRAMS (Online Travel Reservation and Management System), driving an improvement in system functionality and user experience. Collaborated with cross-functional teams, including developers and product managers, to ideate, design, and deploy innovative solutions, directly contributing to the successful launch of high-impact features.