Customer Support Representative
Support Engineer & Sys Admin
Motivated and experienced IT professional with a strong background in system administration, cloud technologies, and technical support. Fluent in both Spanish and English, with expertise in Kubernetes, Linux systems, VMWare, and more.
Experience: 8 years
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇨🇷 Costa Rica
Residency: 🇨🇷 Costa Rica
Experience
Software Support Engineer
IBM 2022 - 2024
Resolving complex issues, optimizing system performance, and ensuring client satisfaction. Dedicated to staying up-to-date with the latest product releases and maintaining clear communication with clients. Collaborates effectively with cross-functional teams to deliver seamless support and achieve exceptional results.
Kubernetes Escalation Support Engineer
Microsoft 2020 - 2022
Provided support as an Escalation Engineer for Azure Kubernetes Services, Docker, and Azure. Help customers with complex issues and communicating directly with Engineer Team.
Linux System Administrator and VMWare Administrator
DXC Technology 2018 - 2020
Built new data centers, patched servers, implemented new solutions, and resolved complex issues among other tasks.
Level 1 Engineer for Operations Manager for UNIX, Team Leader for various teams
TEK Experts 2017 - 2018
Managed technical and team-related tasks, overseeing the operative aspects of the business, people management, and leadership matters.
Skills
customer-support
kubernetes
linux
sys-admin
english
spanish