Community Manager
Customer Experience Manager
I am a highly driven individual who thrives on tackling new challenges and expanding my skill set, my attention has been focused on the intersection of technology and problem-solving. I am deeply passionate about finding innovative solutions to complex issues, and I firmly believe that the ever-evolving tech landscape provides an endless array of opportunities to do so. Looking forward, I am excited to see what the future holds and am eager to take advantage of any new opportunities that will allow me to continue growing both personally and professionally.
Experience: 7 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Experience Manager
CAMP Investment Technologies 2024 - 2025
Lead the team in delivering exceptional customer service while ensuring compliance with KYC regulations through collaboration with the compliance team. Proactively identify and address potential issues. Foster collaboration with the tech department to swiftly resolve customer issues. Oversee the validation of all transactions and processed data to ensure compliance integrity.
Administrator & Customer Support Supervisor
INDODAX - Indonesia Digital Asset Exchange 2018 - 2018
Manage and supervise a team. Monitor the team's performance and provide regular feedback. Streamline workflows and optimize processes to increase efficiency. Resolve complex customer issues. Collaborate with other departments to ensure seamless operations.
Community and Support Manager
Tokenomy 2018 - 2023
Provide exceptional customer service. Proactively identify and address potential issues. Maintain a 95% customer support response time SLA rate of a 1 hour or less through effective CRM strategies and ticket management. Collaborate with the tech department to resolve customer issues. Ensure that all transactions and data processed are legitimate. Monitor and promptly address user feedback and suggestions. Analyze feedback from customers.
Administrator
INDODAX - Indonesia Digital Asset Exchange 2017 - 2018
Process and manage customer transactions and data. Ensure compliance with relevant regulations. Continuously review and improve risk management.
Skills
community-manager
english