Kyc Expert

Investigated and evaluate entities and individuals within SAN jurisdiction & PEP alerts. Carried out EDD checks including OSS on customers for potential illicit activities. Investigated alerts and take appropriate action in line with internal procedures and risk appetite. Occasionally kept the team updated with increase in backlogs by advising the lead or team promptly. Occasionally assisted with creating and trialing on new processes/ guidance within the team. Provided clear and precise feedback to demonstrate how the process works or does not work. Processed other KYC/ AML related tasks or alerts that may be introduced to the team at a later date.

Onboarded of customers and ensure they pass all customer's due diligence before account opening. Filed dispute for an unrecognized transaction on customers' account so as to reclaim funds. Handled privacy complaints that your organization receives directly. Executed background checks on customers accounts via OSSINT, data and documents verification. Responded in a timely manner to service issues and requests. Provided technical support across the company (this may be in person or over the phone). Completed account set up for new users. Trained new joiners or other departments.

Assisted customers who have technical difficulties with their network connections, devices and VoIP telephone settings. Documented and monitored performance metrics of teams for QC and audit purposes. Provided IT support and troubleshoot networks, systems, and applications issues. Provided remote support to on-site engineers and end users/customers during installation. Provided remote troubleshooting and fault finding if issues occur upon initial installation. Provided technical support to customers and resolving their queries. Installed and configured computer hardware, software, systems, networks, printers, and scanners. Monitored and maintained computer systems and networks.