Analyst

Responsibilities: 1. Business Analysis 2. Process Architecture Definition 3. Process Analysis & Optimization 4. Project Management 5. Sales support consulting – solution design, project planning, project estimations, presales Achievements: 1. Defined process architecture As-Is & To-Be, provided business process analysis & business process modelling, data analysis & data modelling, for payment reconciliation solution for insurance, implementation project management, identified/proposed/validated change requests and solution enhancements a. Reduced the processing time from 2-3 days to 4 hours for all bank statements b. Reduced the correction effort of input data from 4 allocated resources full-time to 2 allocated resources part-time (maximum 2 hours per day) 2. Business process modelling, business process analysis & optimization, identify & propose quick-win solutions for process improvement, propose long-term technology solutions, implementation project management, identified/proposed/validated change requests and solution enhancements – Retail, Telecom, Transport industries a. Reduced the processing effort for invoices from 8 allocated resources full-time to 2 allocated resources part-time b. Enhanced organizational efficiency by identifying process bottlenecks and eliminating wasteful activities 3. Improved team processes and activities, business process modelling, business process analysis & optimization - team types: Help Desk, Development & Implementation, Commercial & Administrative – IT Software industry a. Enhanced departmental efficiency through analysis of business process KPI’s and re- engineering process flows with the scope of reducing activities and processing time, eliminating wasteful activities and duplicated tasks b. Enhanced departmental efficiency by identifying and proposing automation solutions for manual activities 4. Business analysis for web automotive retail configuration system, gather requirements and define stories, managed the WCAG and ADA compliance topic for the entire retail system. a. Analyze impact points of WCAG compliance b. Coordinate with UX for CX focus from WCAG perspective c. Create use cases, user stories for WCAG compliance d. Coordinate with QAs for feature compliance

Responsibilities: 1. Manage, control and improve services & development project teams – 45-60 employees 2. Setup and implement recruitment and training procedures to increase seniority, quality and retention level of personnel 3. Account management for large projects – CRM/ERP solutions 4. Develop and maintain partner relations – international and local 5. Business Analysis & Process Analysis Achievements: 1. Improved, through business process analysis, business process modelling and optimization, and coordinated departmental processes and activities: Business Analysis, Development, Testing and Error Handling a. Increased services and delivery quality which in exchange reflected in raising customers trust and generated additional prospects 2. Introduced new project methodologies - Kanban. Developed and implemented data & information exchange procedures between departments and, as well, mapped the business processes inside each department a. Gained a reduction of more than 60% in overlapping tasks and more than 70% in quality of departmental data exchange 3. Coordinated large telecom migration project consisting in migrating all mobile CRM functions and customers to the existing fixed services CRM solution, team lead for BAs and UX designers a. The most important result of the implemented organizational changes was the selection as the main implementation and delivery partner in the migration of a CRM solution for a base of more than 2.5 million customers b. The project was delivered in 18 months and included the increase of the project team from a starting 30 consultants to 55 consultants. This was possible, under controlled quality procedures, due to the existing adoption and training procedures and processes. 4. Project Management, business analysis and process optimization services for finance, telecommunication and retail industry customers – Telecom, Government, Publishing industries 5. Developed the company skill matrix with KPI’s, in order to increase personnel retention, with detailed skills levels for each department and position/role and generated professional paths a. Retention improved by more than 50% b. Recruitment costs were reduced by more than 80% as employees followed professional paths