Customer Support Representative

Managed upselling, cross-selling, and retention for a portfolio with a GTV exceeding US $100M. Implemented a consultative sales approach, identifying and understanding clients' needs to propose tailored solutions that optimized their procurement processes and maximized their commercial value. Led bidding processes for contracts over US $2M, resulting in a 300% increase in offers and generating savings exceeding 10%. Delivered procurement process optimization, business analysis, and improved team productivity by identifying inefficiencies and recommending strategic changes. Discovered new opportunities within customers' procurement needs, driving digital transformation in key operational areas. Contributed to the successful migration of customer portfolio data to Salesforce for improved account management and reporting. Utilized Excel and Power BI for daily data analysis, uncovering actionable insights to guide customer advisory and decision-making. Maintained close relationships with key stakeholders, reporting directly to C-suite executives such as the CEO and CFO.

Negotiated, coordinated logistics, and managed distribution for key customers across 6 sectors, working with over 50 clients, supporting 6 different KAMs with a total budget of US $222M. Maintained a stable supply chain during social unrest and the pandemic, ensuring continuity of service and successfully increasing the fill rate by 60% for the largest client. Led the consolidation of internal databases from various sources, improving data accuracy for demand, service level, and supply chain management, which enhanced business profitability. Tools used include SQL, SAP S4 HANA, and Excel.

Managed operations and logistics relationships with two major supermarket chains under Cencosud, overseeing a budget of US $229M, representing 14% of national revenues. Developed and implemented resource, energy, and transportation savings plans through optimized demand and collaborative planning, resulting in increased operational efficiency. Utilized automated tools for inventory management, analyzing sell-in/out data to make data-driven recommendations for future purchasing, leading to a 99% fill rate in key activations.