Customer Support Representative
Customer Service Professional
Customer service professional with 4 years of experience and a strong interest in blockchain and Web3. Solution-focused, efficient, and dedicated to ensuring customer satisfaction. Always motivated to grow and deliver excellent service.
Lifelong learner.
Never stop improving!
Experience: 4 years
Yearly salary: $66,000
Hourly rate: $0
Nationality: 🌏 Remote
Residency: 🇩🇪 Germany
Experience
IT Customer Service
Serdao 2023 - 2024
Monitored and managed the mobile network systems in transportation environments, identifying and resolving technical issues to ensure seamless connectivity. Acted as a liaison between the client and their customers, providing support through phone and written communication for the German, American, and Canadian markets. Ensured high customer satisfaction by efficiently addressing and resolving network-related inquiries and problems.
Operations Manager
Lyght Living furniture leasing GmbH & Co. KG 2020 - 2022
Supervised daily operations by recommending improvements, noting areas for concern. Monitored industry trends to identify and incorporate new business strategies and technologies. Managed team of 5 employees with consistent record of accomplishment in achieving operational goals. Established new customer relationships to generate more business and enhance profitability. Supervision of customer support.
Skills
customer-success
operations
project-manager
customer-support
english
german