Customer Support Representative

Coordinated between clients and internal teams to ensure project success. Received 98% client satisfaction rate via post-delivery satisfaction survey (categories: reliability, honesty, timely execution, overall satisfaction).

Developed strategies to enhance customer engagement and service delivery. Achieved an 80% increase in retention rate within the first 4 months of employment.

Sold native advertising solutions to clients in the blockchain sector and built strong relationships with them. Represented ForkLogin global blockchain events: Devcon Thailand, Bitcoin MENA, Global Blockchain Week Dubai, etc. Implemented a new advertising product with 100% increased revenue efficiency. Brought in over $1M in revenue in 160 individual deals over 32 months.

Actively sold financial services to private and corporate investors. Attracted four managers from the top five Russian banks' VIP departments, facilitating client referrals to our company.

Assisting with project management tasks, including tracking progress and deadlines. Liaising with clients, investors, and stakeholders to facilitate communication and relationship building. Established a connection between the CEO and the city government for lobbying purposes.