Community Manager

Provided administrative support to the CEO, including calendar management, travel coordination, and data entry. Coordinate meetings, appointments, and events, ensuring seamless execution and minimal disruptions. Develop and implement effective filling systems, both physical and digital, to ensure easy access to important documents. Prepare and edit presentations, reports and other documents as needed.

Provided administrative support to the management team, including data entry, filing and calendar management. Coordinated travel arrangements, meetings, and appointment for senior staff members. Maintained accurate and up-to-date records, both physical and digital. Developed strong relationships with colleagues, clients, and vendors through exceptional communication and interpersonal skills.

Managed customer inquiries via email and chat support, maintaining a high level of responsiveness and accuracy. Collaborated with sales team to identify customer pain points and propose tailored solutions, contributing to a 10% increase in upsell revenue. Assisted in the implementation of a new CRM system, ensuring seamless data migration and user adoption. Recognized for consistently meeting and exceeding performance targets including call quality and customer satisfaction metrics.