Customer Support Representative
Support Analyst
Support Analyst with over 4 years of experience in Infrastructure and Support. Started in infrastructure and currently working as a Support Analyst. Specializing in Cloud with a focus on AWS, certified as Solutions Architect - Associate (SAA-03). Experienced raging from customer support to deploying web applications and managing networks.
Experience: 4 years
Yearly salary: $22,000
Hourly rate: $10
Nationality: 🇧🇷 Brazil
Residency: 🇧🇷 Brazil
Experience
Systems Analyst
CallMed 2024 - 2024
Focused on ERP development using SQL for views, queries, and reports. Developed automation scripts in Python and built dashboards (Vue.js, Nuxt.js) and backend systems (Node.js).
Infrastructure Assistant
Vonixx 2022 - 2024
Supported end-users, maintained equipment, and managed wired networks. Managed email and hosting services, supported Linux and Windows servers, and administered Active Directory. Created a logistics tracking system (CRUD) for the logistics department using AngularJS, MongoDB, and Node.js. Installed and maintained PfSense firewalls and VPNs.
Skills
api
grafana
sql
customer-support
english
portuguese