Customer Support Representative
Customer Experience Specialist
As a seasoned Web3 professional with over 5 years in the blockchain space, I specialize in customer support and community moderation. I've honed my skills managing vibrant communities my expertise includes:
- Customer Support: Providing top-tier assistance for crypto onramp/offramp issues, dApp navigation, and technical troubleshooting, all while educating users on Web3 functionalities.
- Community Moderation: Fostering safe, engaging online environments across platforms like Discord, Telegram, and Twitter, with a track record of enhancing community growth and retention for DeFi and NFT projects.
- Communication: Fluent in both technical and layman's terms, I excel in explaining complex blockchain concepts, making Web3 accessible to all.
I am committed to delivering outstanding customer experience as well as community management in the decentralized web, ensuring your project not only meets but exceeds user expectations. Let's build and support a thriving Web3 community together.
Experience: 5 years
Yearly salary: $36,000
Hourly rate: $20
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience:
Period | Title | Company |
---|---|---|
2025 - | Construction Management | |
2021 - 2023 | Customer Service & Banking Specialist | TTEC, Duluth, GA |
2020 - 2021 | Customer Service Staff | Publix, Suwanee, GA |
2019 - 2020 | Customer Service Manager | Ingles, Cumming, GA |
2017 - 2019 | Associate Assistant | GLC Consulting Corp., Corona del Mar, CA |
Skills:
analyst
communication
community-manager
moderator
customer-support
english
spanish