Customer Support Representative
Customer Experience Specialist
As a seasoned Web3 professional with over 5 years in the blockchain space, I specialize in customer support and community moderation. I've honed my skills managing vibrant communities my expertise includes:
- Customer Support: Providing top-tier assistance for crypto onramp/offramp issues, dApp navigation, and technical troubleshooting, all while educating users on Web3 functionalities.
- Community Moderation: Fostering safe, engaging online environments across platforms like Discord, Telegram, and Twitter, with a track record of enhancing community growth and retention for DeFi and NFT projects.
- Communication: Fluent in both technical and layman's terms, I excel in explaining complex blockchain concepts, making Web3 accessible to all.
I am committed to delivering outstanding customer experience as well as community management in the decentralized web, ensuring your project not only meets but exceeds user expectations. Let's build and support a thriving Web3 community together.
Experience: 5 years
Yearly salary: $36,000
Hourly rate: $20
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Customer Service & Banking Specialist
TTEC, Duluth, GA 2021 - 2023
Adhered to banking regulations and policies, ensuring compliance while handling customer queries. Provided customer support including deposit services, fraud management, and account management. Managed customer disputes, offering solutions that led to high customer satisfaction ratings.
Customer Service Staff
Publix, Suwanee, GA 2020 - 2021
Managed front store operations, including Western Union transactions, refunds, and lottery services.
Customer Service Manager
Ingles, Cumming, GA 2019 - 2020
Scheduled staff, managed daily operations from opening to closing, and ensured product availability. Trained new employees, enhancing team performance and customer service standards.
Associate Assistant
GLC Consulting Corp., Corona del Mar, CA 2017 - 2019
Provided comprehensive administrative support to the CEO, including customer liaison roles.
Skills
analyst
communication
community-manager
moderator
customer-support
english
spanish