Customer Support Representative

Customer Experience Specialist

 

As a seasoned Web3 professional with over 5 years in the blockchain space, I specialize in customer support and community moderation. I've honed my skills managing vibrant communities my expertise includes:

  • Customer Support: Providing top-tier assistance for crypto onramp/offramp issues, dApp navigation, and technical troubleshooting, all while educating users on Web3 functionalities.
  • Community Moderation: Fostering safe, engaging online environments across platforms like Discord, Telegram, and Twitter, with a track record of enhancing community growth and retention for DeFi and NFT projects.
  • Communication: Fluent in both technical and layman's terms, I excel in explaining complex blockchain concepts, making Web3 accessible to all.

I am committed to delivering outstanding customer experience as well as  community management in the decentralized web, ensuring your project not only meets but exceeds user expectations. Let's build and support a thriving Web3 community together.

 


Experience: 5 years

Yearly salary: $36,000

Hourly rate: $20

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States

Experience:

Period Title Company
2025 - Construction Management
2021 - 2023 Customer Service & Banking Specialist TTEC, Duluth, GA
2020 - 2021 Customer Service Staff Publix, Suwanee, GA
2019 - 2020 Customer Service Manager Ingles, Cumming, GA
2017 - 2019 Associate Assistant GLC Consulting Corp., Corona del Mar, CA

Skills:

analyst
communication
community-manager
moderator
customer-support
english
spanish