Customer Support Representative
Customer Success Specialist
Results-oriented Customer Success and SaaS Specialist with extensive experience in CRM tools like Salesforce, HubSpot, and Zendesk. Proven ability to optimize workflows, enhance customer retention by 20%, and reduce response times by 30%. Passionate about fostering strong client relationships and delivering data-driven insights that improve business outcomes. Certified in CompTIA A+ and Security+, with advanced proficiency in Tableau and Excel for actionable decision-making.
Experience: 4 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Robotics Deployment Lead
NPSG Global 2016 - 2021
Directed cross-functional teams of 10–25 technicians using Jira to deploy 6,000+ workstations, achieving 100% on-time delivery and ensuring seamless implementation. Implemented quality control initiatives and real-time issue tracking to reduce errors by 15% and improve operational efficiency by 20%, meeting strict project deadlines and performance metrics. Resolved escalated client issues by identifying root causes and implementing permanent solutions, achieving a 95% client satisfaction rate.
Skills
customer-support
english
french
spanish