Customer Support Representative

Results-oriented Customer Success and SaaS Specialist with extensive experience in CRM tools like Salesforce, HubSpot, and Zendesk. Proven ability to optimize workflows, enhance customer retention by 20%, and reduce response times by 30%. Passionate about fostering strong client relationships and delivering data-driven insights that improve business outcomes. Certified in CompTIA A+ and Security+, with advanced proficiency in Tableau and Excel for actionable decision-making.