Analyst

Led rollouts of HR systems across EMEA, including sites with up to 12,000 users. Maintained project documentation, collaborated with senior leadership, and built process roadmaps aligning product and business teams. Implemented new format for payroll files, close collaboration with Payroll Vendors and ICPs. Designed and executed UAT scripts, maintained Confluence and Jira projects. Automated workflows with Power Automate; built macros and formulas to streamline reporting and testing. Developed internal AI chatbot and automations between Jira and Excel for better project visibility. Owned data validation process, executed payroll audits to ensure system compliance per market, and automated UAT sheets for progress tracking

Maintained and processed the data in SAP, Success Factors. Attendance reporting for payroll. Translated and prepared documents like Work Certificates, Salary Certificates, Employment Attestations. Support via ticketing in Service-Now.

Supporting Amazon customers from Germany through channels such as chat, phone, e-mail. Arranging deliveries with various distributors. Providing the customers with the answers for their queries; information about the products, solving IT issues with the website, giving details about the deliveries. Preparing the reimbursement orders in case of the return of the products.