Customer Support Representative

Customer Support Specialist | Community Manager | Web3 Enthusiast | Founder & Ceo At 333 Research

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Customer Support & Web3 Specialist with 4+ years of experience in delivering high-quality support in French, English, Ukrainian, and Russian. Skilled in building and leading global support and community teams, managing cross-functional workflows, and optimizing team performance. My background spans community management, project incubation, crypto research (airdrops, ICO/IDO, retro hunting), and startup advisory at Pre-Launch and Seed stages. I’ve successfully supported early-stage Web3 projects with strategy, documentation, and investor pitching, while also creating visual and video content for branding. Passionate about Web3 innovation and user experience, my goal is to help projects grow sustainably by combining strong communication, deep crypto knowledge, and strategic insight.

Experience: 5 years

Yearly salary: $30,000

Hourly rate: $20

Nationality: 🇺🇦 Ukraine

Residency: 🇺🇦 Ukraine

Experience

Head of Customer Support
WOW24/7
2022 - 2025
Led a multilingual support team of 15+ agents, providing service in French and English across French and German markets. Oversaw daily operations, team performance, and quality assurance to ensure high-level customer satisfaction. Implemented SOPs, improved response time metrics, and reduced ticket backlog through workflow optimization. Provided training, coaching, and regular performance reviews to support team growth and engagement. Collaborated cross-functionally with product and sales teams to relay customer feedback and enhance user experience. Introduced internal reporting systems to track KPIs and identify process improvement opportunities.
Customer Support Specialist
GONSER.CH
2020 - 2022
Delivered multilingual (French & English) customer support via email and live chat, maintaining high client satisfaction across European markets. Coordinated with logistics departments and warehouses to ensure accurate and timely product deliveries. Investigated and analyzed recurring customer issues to identify patterns and propose scalable solutions. Collaborated with cross-functional teams (logistics, product, marketing) to streamline communication between backend operations and customer-facing channels. Actively contributed to knowledge base improvement by drafting FAQ entries and process documentation. Translated product descriptions, user manuals, and service guidelines from English to French and vice versa to support localization efforts.

Skills

customer-support
english
french
russian
ukrainian
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