Customer Support Representative

Client Service Manager

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Daniel Edwards
Strategic Leader in Client Service, Cryptocurrency Compliance, and Risk Management

Daniel Edwards is a visionary leader with unmatched expertise in cryptocurrency, compliance, and risk management. With over a decade of experience, he has driven transformative change by developing and implementing advanced protocols that reduce fraud, enhance regulatory adherence, and optimize client onboarding processes.

Renowned for his strategic acumen, Daniel has led cross-functional teams to deliver exceptional client experiences, achieving 100% compliance with KYC, AML, and EDD standards while fostering long-term partnerships that drive growth and innovation. His leadership has propelled organizations to new heights, reducing operational inefficiencies by over 25% and achieving unparalleled client satisfaction scores.

An adept communicator and strategist, Daniel combines technical proficiency in collaboration tools with an innate ability to inspire and deliver results. His unwavering commitment to excellence and forward-thinking approach make him a driving force in the dynamic world of cryptocurrency and beyond.

Experience: 11 years

Yearly salary: $92,000

Hourly rate: $50

Nationality: 🌏 Remote

Residency: 🌏 Remote

Experience

Account Support Manager
Transform Group
2021 - 2024
Directed account management for blockchain clients, achieving a 15% revenue growth and a 25% increase in client satisfaction through proactive engagement. Led account reviews, contract negotiations, and pricing strategies, enhancing client retention by 20% and securing $200K in contract renewals. Provided industry insights on regulatory changes and market trends, enabling clients to capitalize on blockchain growth and increase market positioning.
Operations Manager; Customer Support Manager
Meebi Limited
2020 - 2022
Led a multi-channel support team, improving client satisfaction by 30% and engagement through streamlined support strategies across email, chat, and phone. Streamlined escalated inquiry resolutions, reducing average resolution time by 40% and enhancing protocol efficiency across three support channels.
Operations Lead, Technical Content Creator & Communications Strategist
Spytec GPS (GPS Hardware Provider)
2018 - 2020
Conceptualized and authored comprehensive technical manuals for North American markets, enhancing user accessibility and reducing product support inquiries by 25%. Led a technical development team in prototyping tracking devices, contributing to product innovation and a 10% faster launch cycle. Researched and implemented advanced fraud prevention policies, reducing incidents by 15% across product lines.
Operations Manager; Advanced Technical Support Team
IBEX Global (Customer Experience; BPO 2.0)
2017 - 2018
Managed a high-performing team for customer success and technical support, improving client satisfaction scores by 25%. Negotiated strategic partnership agreements with key industry players, expanding the service offerings and improving client retention. Created digital assets for marketing campaigns, resulting in a 20% increase in online engagement and brand visibility.

Skills

customer-support
english
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