Marketer

Led a 10-member customer success team, providing seamless support to 30,000-100,000+ users across multiple platforms. Designed and executed training programs, successfully mentoring 4+ team members to enhance service capabilities. Optimized customer service processes, increasing retention rates by 60% and significantly enhancing user satisfaction through workflow improvements and strategic problem resolution. Managed influencer outreach and engagement initiatives, directly contributing to user acquisition and brand awareness.

Handled 10,000+ customer inquiries via email, chat, and social media with a high-resolution efficiency rate. Addressed critical user concerns related to deposits, payments, and transactions, boosting user engagement and transaction volume. Collaborated with marketing, business intelligence, IT, and compliance teams to streamline operations and enhance the customer experience.

Managed logistics and inventory control processes, ensuring timely and efficient package fulfillment. Developed problem-solving and process optimization strategies in a high-paced environment.

Supervised 30-40 employees, effectively increasing production efficiency by 30%. Introduced new logistics, work systems, and improved communication between key departments.

Designed and maintained custom mechanical systems, improving production efficiency and equipment reliability.