Customer Support Representative

Provided technical support to employees, enhancing their efficiency and reducing downtime. Installed, configured, and updated software applications and hardware devices, ensuring optimal performance and user satisfaction. Implemented data backup and recovery procedures, safeguarding company data and minimizing data loss risks. Troubleshooted hardware and software issues and assisted with IT-related problems. Participated in a network expansion project, which involved terminating cables using RJ45 and Keystone, and creating Ethernet ports in multiple offices.

Assisted customers with technical support inquiries, successfully troubleshooting hardware and software issues to enhance user satisfaction. Developed customer service skills to effectively communicate with clients over the phone and through email, improving client relations and response times. Provided assistance in setting up new computers, printers, and other IT-related equipment, ensuring smooth and efficient operations. Resolved internet connection problems for users both inside and outside of the office network, enhancing connectivity and productivity. Troubleshot computer systems, including laptops, desktops, tablets, printers, and networks, improving system reliability and user experience.

Assisted in the installation, configuration, and maintenance of hardware and software systems for end-users. Monitored network performance and security, reporting any issues to the senior IT staff for immediate resolution. Performed troubleshooting on various software applications and systems, resolving user issues and enhancing system reliability.