Security Expert

Orchestrated rapid response and resolution to critical system failures and outages, ensuring minimal disruption to financial services, and maintaining business continuity in line with Bank of Ghana regulations. Implemented advanced monitoring systems for network and application performance, proactively identifying and mitigating potential vulnerabilities unique to Ghana's financial technology landscape. Managed comprehensive maintenance and security updates for the institution's hardware and software infrastructure, including core banking servers, storage systems, and networking equipment, adhering to strict financial industry standards. Designed and implemented robust backup, recovery, and disaster recovery (DR) strategies tailored to the specific needs of a Ghanaian savings and loans institution, ensuring data integrity and availability in compliance with local financial regulations. Provided expert-level support for complex Tier 2 and Tier 3 technical issues, particularly those related to core banking applications and financial transaction systems, while also supporting Tier 1 operations to ensure comprehensive service delivery. Developed comprehensive technical documentation and training materials, effectively communicating complex IT and security concepts to both technical teams and non-technical stakeholders in the Ghanaian financial sector. Leveraged deep cybersecurity expertise to enhance the institution's security posture, conducting regular vulnerability assessments, and implementing security measures to protect against evolving cyber threats targeting West African financial institutions. Optimized core banking applications and supporting systems to improve transaction processing speeds and enhance customer experience, contributing to the institution's competitive edge in Ghana's dynamic financial market.