Customer Support Representative
It Officer
Dedicated IT officer with 3 years of experience in IT operations and customer support. Competent in providing first-level technical support, troubleshooting network and system issues and ensuring optimal IT service performance. Experienced in working in a 24/7 team environment, handling shift related responsibilities to maintain service delivery and support. I also have a strong understanding of TCP/IP, DNS, DHCP and Cybersecurity.
Experience: 3 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Support Officer
OPAY 2021 - 2022
Logged, resolved and escalated problem tickets for customers. Provided first-level support to customers. Upgraded customer accounts in compliance with KYC (Know Your Customer) policy, ensuring accurate verification of customer information and adherence to regulatory standards. Helped customers secure their accounts to prevent unauthorized transactions caused by stolen devices or compromised passwords.
Computer Training Instructor
Premier Link Computer Training Centre 2020 - 2021
Trained and instructed learners on basic computer operations and troubleshooting. Trained learners on how to use and install software programs and applications such as MS office tools and web browsers. Trained learners on web design using HTML and CSS.
Skills
computer-science
customer-support
fintech
network-engineer
security
english