Sales Representative
Key Account Manager
Passionate and results-driven professional with a robust background in institution sales and payment infra operations, seeking to leverage expertise in the dynamic world of Web 3. With a deep understanding of blockchain technology and decentralized finance (DeFi), I am committed to bridging the gap between innovative tech solutions and market needs.
Experience: 2 years
Yearly salary: $64,000
Hourly rate: $245
Nationality: 🇨🇳 China
Residency: ðŸ‡ðŸ‡° Hong Kong
Experience
BD
Gate.io 2024 - 2025
BD (Business Development): Expand and introduce new institutional quant teams globally, and communicate trading cooperation solutions for spot, futures, and options with clients. KAM (Key Account Management): Maintain relationships with top trading teams, communicate new collaboration mechanisms with existing clients, conduct regular meetings with clients, and assist them inscaling up trading volumes. Liquidity Solutions: Develop liquidity solutions based on different client needs, and achieve business cooperation through client negotiations.
Operations Director
Alchemy Pay 2023 - 2024
Channel Operations: Developed various local channels (Brazil, Indonesia, India, etc.) for business expansion, completed the business and compliance processes for new channel integrations; maintained existing channel partnerships, conducted regular meetings with channel partners, and improved payment success rates; optimized and iterated channels, and established a data dashboard for daily monitoring of overall channel costs and conversion rates. Merchant Operations: Served as a key account manager for top B-end clients (such as Trust Wallet, Bitget Wallet, and leading exchanges), coordinating internal and external resources to enhance the onboarding and launch processes for large clients. Conducted regular meetings with existing clients to optimize and improve C-end user conversion rates. BD(Business Development): Expanded Ramp and Treasury sales clients' resources and partnerships,independently completed the entire process of developing, integrating, and launching for over five clients.
Product Operations Manager
Kuaishou (Payment Center) 2022 - 2023
Product Operations: Continuously monitored the data performance of upstream and downstream channels,and worked closely with development to optimize and iterate the payment center product, empowering the business. Built a multilingual CRM system and payment services platform, conducted training for both domestic and overseas employees on operation usage, and maintained their platform access permissions. • Cross-Department Collaboration: Analyzed the needs of Live-streaming, Incentives, Creators, and E-commerce businesses, providing foundational payment capabilities from the payment center. Independently managed all overseas wallets and budget accounts, allocating recharge and withdrawal payment routes to different channels.
Customer Solution Specialist
Paypal 2019 - 2022
Provided end-to-end PayPal platform solutions for users in Mainland China, Hong Kong, Taiwan, Singapore, and other countries, covering onboarding, withdrawals, and operational solutions. This attracted over 1,000 cross-border merchants from various countries to register on the PayPal platform. Collected user feedback and perform data analysis on key metrics to produce Standard Operating Procedures (SOP) and Frequently Asked Questions (FAQ) documents, standardizing internal user support processes, optimizing user experience, and providing iterative suggestions to the product team.
Skills
business-development
sales
english
chinese-mandarin