Customer Support Representative
Player Engagement Support
My career objective is to be able to render my service and share my knowledge and skills to this company and contribute achieving its goals. I'm a previous customer service representative with a warm and friendly demeanor always! Skilled at conflict resolution. Punctual problem solver and avid multitasker. Serves as an instrument in providing effective solutions that produce immediate impact and contribute to the company's success.
Experience: 4 years
Yearly salary: $14,000
Hourly rate: $10
Nationality: 🇵🇠Philippines
Residency: 🇵🇠Philippines
Experience
Member & Provider Specialist
BroadPath Health Services 2021 - 2021
- Provides Dental eligibility and benefits of the insured patient to providers and members. - Provides status of the Dental claim to members and providers. - Checking Pre-determinations and Appeal Status - Checking Billing information - Taking payments of the member's monthly premium - Assisting members and providers with the online portal issue
Player Engagement/Player Support Agent
Keywords Studios Manila 2021 - 2025
- Engaging with Players of EA SPORTS and PLAYDEMIC about their game inquiries and answering FAQs of the game. - Resolving account issues such as accounts changes, updates and recovering their existing account. - Resolving technical issues and providing troubleshooting steps and granting goodwill gestures to player via User Management tool - Handing in-game purchases and payment issues - Escalating complex issues
Customer Experience Associate I
Conduent Manila 2019 - 2021
- Provides medical eligibility and benefits of the insured patient to providers - Checking and providing the status of medical claims to providers - Checking authorizations and appeals - Award: Top Medical Promotor awards for the month of March 2021
Skills
customer-support
english