Customer Support Representative

Handling customer inquiries: Listen to customer’s questions and providing them with instructions they need. Providing product information: Answering questions about products, pricing and availability. Processing mid-term adjustment on their policy: When customer wants to change some information ex. Change of vehicle, mileage, address and occupation. Providing solutions: Taking ownership of issues and focusing on providing the right solution. Contacting underwriter: If policies need to be referred, I send emails to UW.

Providing customer service. Handling administration & paperwork. Delivering superior service & maximizing customers satisfaction. Appraising staff performance and providing feedback to improve productivity. Managing opening and closing duties. Promoting and marketing business. Handling customer complaints and enquiries. Recruiting, training and supervising staff. Ordering stock & overseeing stock levels. Responding efficiently & accurately to customer complaints. Controlling cost (Staff, dry goods & Wet goods). Recording invoices using Xero accounting software. Doing a consolidation & drafting a report to send at the end of the night for the directors to see how the business is doing. Dealing with the suppliers & deliveries. Payroll (Accepting hours, Reviewing the pay run before approving it).

Supporting the team with ad-hoc junior administration. Acting as first point of call for any calls coming into the business, taking messages where necessary. Ad-hoc duties as and when necessary.