Customer Support Representative

Delivered exceptional customer service through live chat support, effectively addressing inquiries and resolving issues, which contributed to a seamless shopping experience for customers. Implemented effective communication strategies that enhanced the customer experience, leading to a 5x increase in affiliate sales for Moon.Day.Shop, growing from 100/month to 500/month. Analyzed customer feedback and chat interactions to identify trends and areas for improvement, resulting in optimized support processes and enhanced service delivery. Contributed to creative brainstorming sessions that generated multiple viral content ideas, including successful promotional hooks and series concepts.

Provided first-line technical support to customers using TechNova’s SaaS platform, assisting with onboarding, troubleshooting, and feature guidance via live chat, email, and Zendesk ticket. Handled inbound support for UK, EU, and international clients, helping them maximize the value of the platform’s project management and automation tools. Collaborated closely with the Product and Engineering teams to report bugs, suggest improvements, and ensure timely resolution of complex issues.

Played a key role in promoting the event and managing communication among internal teams, external partners, and participants. Created compelling promotional materials and social media content aligned with the event's branding and objectives, driving participant engagement and awareness. Coordinated with various stakeholders to facilitate smooth information flow and timely updates, ensuring effective event execution.